Vanilla Visa
Reviews and Complaints
Impossible to register/get balance
Preferred solution: Let the company propose a solution
Card Balance Review
HUGE SCAM, going to spread the word that these prepaid cards suck
Preferred solution: Full refund
Paid $154.95 for an invalid card.
Preferred solution: Full refund
Vanilla Visa Gift Card Review
Please trust the reviews don't buy if you do you were warned.
THIS IS A SCAM!!!!!!!!!!
Preferred solution: Full refund
Gift Card didn't work. Won't refund money
I purchased 2 $50 Vanilla Visa gift cards from CVS Pharmacy on May 5th, 2014. The cost including their service charge was 111.90. The CVS clerk apparently activated the card before giving it to me.
I gifted the gift card to my kids teachers the next day. After a few days they came back and returned the cards saying it didn’t work at the store and that they had tried calling the help number on the card but they could resolve the problem. I was embarrassed that I had put them through this trouble.
Anyway, I took the gift cards and went to CVS Pharmacy on May 27 to return it and get credit back. The same lady at the counter that sold it to me said it can’t be returned because they had activated it when they sold it and I would need to talk to Vanilla Visa by calling the number on the card.
I called Vanilla Visa and was told that CVS Pharmacy had not activated the gift card. I tried arguing that they would not handle the case and since I didn’t spend the money and I couldn’t use the card, they should refund me my money but they refused.
So I went back to CVS and talked to the Manager at the store and she said they would not be able to help me.
Obviously, in addition to the hassle of having to get the cards back from who I gifted to, I’ve spent more than 2 hours trying to get the money refunded to me with no resolution
Card expired quickly, never was activated and cannot get a replacement card.
We thought our gift card was to expire 8/15. We never activated it waiting for a special purchase.
When we decided to use it and tried to activate it we found it had expired. Went on line to resolve and get a new card reissued. Never heard a word after that. Next month we called and was told we only had $70 on our $100 card.
It was never activated how could that be? We said fine just reissue a new card for $70. Had to send a paid bill (electric) to verify name and address..did that and still another month passed and no response to e-mail and no card.
VERY FRUSTRATING....no resolution. Guess we just have to let it go as our loss and VANILLA CARDS win...seems like a scam.
Card Balance Review
Does not work for hotel stays
I have purchased One Vanilla Prepaid Visa Card two separate occasions, with two different cards, both prepaid cards had enough on them to cover the entire hotel stay cost and the surcharges but, kept coming back declined. It is unreliable and very embarrassing after traveling out of state for business, exhausted and ready to rest for the next day or to be checked in and later that night called to the lobby and told that your card was declined. Especially when traveling alone, in an unfamiliar state, feeling like you may be kicked out of a hotel late at night for a declined card.
Debit Card Review
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Verified Reviewer | Montreal, QuebecVanilla Visa Gift Cards Headache
I bought 2 X 75$ vanilla gift cards, the receip shows that I was charged for the activation of both. I gave them 3 days later and they BOTH NEVER WORKED.
Even when I enter the number on Visa's website it says it's invalid. I had to contact their customer service, they were little short of rude and idiotic, asking me if I was sure the card were really paid for in the first place...
I had to fax them the 2 cards and then wait to have replacements more than a week later, only to find out that they both have the same issue AGAIN, so I would have to start again... That's unacceptable !
Meanwhile I've been buying prepaid mastercards with no issue for years...
This was the last time I ever bought anything from Visa !
Card Registration Review
Gift Card Scam--Vanilla Visa
My $25 dollar gift card was worth only $20 when I tried to pay for breakfast this morning. I tried calling Vanilla Visa several times but call would be dropped whenever I tried to connect to a representative.
Where is the 5 dollars? More details: Bill total: $22.85. Date: 06/13/2014. Transaction Address: 1802 S.
Coast Highway, Oceanside, CA 92054. Card #:4847 35** **71 1588 . expiration date: 03/22. Approval #: 137536.
Time: 10:55am. Table: 18/1. Someone is having a great laugh and living large by ripping people off!!!!
My son had pancakes, I had an omelette. Had to dig a little deeper into my pockets to tip our server.
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Review #527665,
We would love to help. Is this a Canadian or US Vanilla Visa? Please contact us via Facebook at facebook.com/vanillacard, Twitter @VanillaCard, @VanillaCares, Google+ at VanillaGift, Instagram @VanillaGiftCard and Yahoo Answers at vanillacares@***.com.
Best,
Team Vanilla