Solent Business Park, 1600 Parkway, Whiteley, Fareham PO15 7AH, UK
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I was given a $100 Vanilla Gift card from my dad for my birthday. Within a week of receiving it, someone from FL (I live in TX) stole the info and used it to pay their utility bill, but I didn't know about it until a couple of months later because I hadn't used it yet.

Once I figured out it was stolen I immediately called and tried disputing it. For some reason I wasn't receiving the form and after 2 months I FINALLY received it. about 2 weeks later I received a letter in the mail saying that there was nothing they could do because I didn't file the dispute within 2 months of it being stolen, even though I didn't know it was stolen until after. Everyone I talked to was super sweet and helpful except the supervisor.

She was rude and could care less that my dad’s hard earned money was stolen and just kept saying they weren't going to help me. DO NOT PURCHASE THEIR CARDS!!!

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Full refund.

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