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Vanilla Visa is now Vanilla Gift
Vanilla Visa

Vanilla Visa

www.vanillavisa.com
What is your customer experience with Vanilla Visa?

Vanilla Visa Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Vanilla Visa has 1.6 star rating based on 130 customer reviews. Consumers are mostly dissatisfied.

  • 13% of users would likely recommend Vanilla Visa to a friend or colleague.

  • Rating Distribution
  • Pros: Person on the phone, Customer service, Visas are easy to spend.
    Cons: Losing money, Not being able to use a gift card, No support.

View full overview ›

Media from reviews

Vanilla Visa - 1899****
Vanilla Visa - Didn't get gift cardVanilla Visa - Disputed charge ,replacement is on it's waysVanilla Visa - Wrong amount left on cardVanilla Visa - Default cardVanilla Visa - None redemption of moneyVanilla Visa - Horrible customer service, never get your money back
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Anonymous
map-marker North Wilkesboro, North Carolina

I have a Vanilla prepaid Visa. It has cost me and I have been rerouted twice and still haven't gotten my money.

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I don't care to tell this story again. Just don't say you weren't warned.

Do no business with My Vanilla Card Visa prepaid.

They are suppose to be FDIC BACKED BY BANCORP BANK AND DISTRIBUTED AND SERVICED BY INCOMM FINANCIAL SERVICES INC .

THE CARD ISNT SAFE AND I FIGURE NON OF WHAT THEY HAVE IS.

IM GOING TO CONTINUE UNTIL I FIND SOMEONE SOMEWHERE THAT WILL STRAIGHTEN THIS OUT.

REMEMBER DO NOT USE MY VANILLA CARD VISA PREPAID CARD.

YOU WILL NOT BE ABLE TO PURCHASE AND THEY WILL IGNORE YOU AND SEND YOU TO INCOMM FINANCIAL SERVICES IN FORTSON, GEORGIA 31808...

IT IS FICTITIOUS. IF ANYONE FROM THE REAL INCOMM READS THIS..KNOW THEY ARE SCAMMING AND RUINING YOUR REPUTATION.

View full review

Preferred solution: Full refund

User's recommendation: Do not use purchase ... EVER

Iyunoluwa O

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Riverside, California

Order status

I purchased 4 vanilla gift cards on line last week, but I haven't gotten it in the mail yet. I've been calling customer service but they're not picking at all

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Johnathon S Rtc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Gift cards

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I had my card stolen from me I never was able to use the cards I still have the receipts I have the receipts and I was wanting to be reimbursed For my stolen cards.

Last 4 numbers on cards are 8043 $400

3691$290

View full review
Loss:
$690

Preferred solution: Full refund

Lupita A Pog

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Haven’t heard from them

I have an open case for some unauthorized transactions. Want to know wats going on why is it taking so long

View full review
Loss:
$270

Preferred solution: Full refund

William J Crg
map-marker Succasunna, New Jersey

Never again!

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6/2019. We purchased a $100.00 gift card for my Dad for Father's Day.

He used it twice when it got hacked. The person took out $80.00 dollars leaving just a few dollars on the card. So I called up and they agreed to replace the card. Well, now weeks have gone by and he has still not received his replacement card.

I call every few days an am getting the run-around. Give it a few more days and if he doesn't receive it call us back I'm being told.

Never ever again will I do this. He should of had a new card in days not weeks if he ever even gets it.

View full review
Loss:
$100
Cons:
  • Being stolen
Reason of review:
Slow card replacement

Preferred solution: Replace the card ASAP

1 comment
Sherron S Vyv

Same thing happened to us a very sorry company DO NOT WASTE YOUR MONEY ON ONE OF THEIR CARDS fraud AND SCAMMERS. Sure wish I had read reviews first.

Delmon Yik
map-marker La Vernia, Texas

Scammed on visa vanilla

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Today I tried to activate a vanilla visa in the amount of $275 which was all taken From me these people are scam artists And kept me on the phone until they used every penny of my $275I reported it to the police and I will be contacting the Better Business Bureau and the federal complaint commission as well

View full review
1 comment
Sherron S Vyv

AMEN same thing happened to us we need to get the word out to everyone and put this company out of business scammers. scammers don't believe you when you mail them receipt where and when you bought it.

Artia K

Ripped off

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I bought a sweatshirt from amazon and my card was charged but I never received the shirt. After waiting 3 weeks for it to arrive, I called amazon and they could only refund to the vanilla gift card.

BUT, since I used the balance of the card, I no longer had the card.

In addition, amazon called vanilla giftcards and the balance cannot be put back on the giftcard. SO, I was ripped off!!!

View full review
Loss:
$90
Pros:
  • Visas are easy to spend
Cons:
  • No support
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

3 comments
Sherron S Vyv

Same thing happened to us we have got to get the word out and put this company out of business, scammers big time … DO NOT BUY VANILLA VISA CARD never ever cheats cheats cheats

Sherron S Vyv

Same thing happened to us we have got to get the word out and put this company out of business, scammers big time … DO NOT BUY VANILLA VISA CARD

Guest

same *** happened to me - twice already. 150.00 stolen, than 285.00 stolen to the exact amount after checking balance online, im sure it must be employes. will never again get scammed by this company, as I will never purchase another from them

View more comments (2)
Alexander Aqa
map-marker North Hollywood, California

My card is not working.

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I try to buy thing and my card gets declined. And I called the number on the back and it said my card wasn't valid.

View full review
Loss:
$45
Reason of review:
Bad quality

Preferred solution: Full refund

Gonzalo A Vhl

1899****

Vanilla Visa - 1899****

Compre una tarjeta de $100

Intenté comprar algo en internet y resulta que no tenia nada de fondos

View full review
Reason of review:
Not as described/ advertised
KAREN G Vww
map-marker Newport, Kentucky

I WANT MY MONEY

ITS BEEN OVER 3 MONTHS THEY STILL ARE SO CONFUSED TO WHERE MY CARD WITH MY MONEY O IT IS IM SO UPSET!!!!!!! I CALL EVERY DAY STILL THEY LIE ABOUT MY MONEY IM TAKING FUTHER STEPS TO RESOLVE THIS NOW $300 IS ALOT OF MONEY TO MESS UP Angry Angry Angry Angry Angry Angry Angry Angry Angry

View full review
Loss:
$300
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

1 comment
Sherron S Vyv

AMEN I know how you feel someone stole the money off of ours card also, a very sorry company don't ever buy one of their cards fraud and scammers

Anonymous
map-marker Winter Haven, Florida

Online purchases

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Tiger Commissary services. I have used card with no issues on web deposit but to order commisary I'm not being let to purchase. Same card on both but only one will go thru.

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Thornton Hjl
map-marker Chambersburg, Pennsylvania

To see how much $ is on my card

It keeps telling me that my card number is invalid

View full review
Anonymous

Vanilla gift card compromised

This is the first gift card i ever had compromised. Some *** bag made a charge of $54.70 to Amazon .com.

Now im getting the run around trying to get the money. (And to the mammal that stole the money, i hooe you choke on it.)

View full review
Reason of review:
Problems with payment
4 comments
Guest

I am going thru the same thing now. i had 2 cards hacked. Waiting for a reply.

Sherron S Vyv

Same thing happened to us the FBI need to find out how people are stealing money off all these cards and put this company out of business.

Guest

I agree. I too have had a vanilla gift card balance stolen.

I think they get from the website balance checker.

Either that or their scanning the card number right in the store that you purchased. Gift cards are becoming more and more unsafe.

Guest
reply icon Replying to comment of Guest-1702831

I had brought a Vanilla gift card for my dad for Father's Day. He used it twice for small purchases and the third time he went to use it there were only a few dollars left on the card.

So I called Vanilla customer service and they sent a replacement card for the balance. This took 4 weeks. He went to use the new card and his purchase was declined because there was very little balance on the card. So the card Vanilla sent as a replacement was already hacked.

So I call back again~ this time it's different. I had to fill out forms by email an now I'm on ROT. Waiting and Waiting.

Never again! What I thought would have been a great gift for Father's Day turned out to be a big headache.

View more comments (3)
Shun Dno

To check on my balance

There is a pending charge on my card that has not been made by me...I am trying to follow on this charge.

View full review
Loss:
$135
Pros:
  • Easy to use
Cons:
  • Payment process declined
Reason of review:
Poor customer service

Preferred solution: Full refund

Teyonna Rkc
map-marker Whittier, California

Quiero ver un desglose de los gastos

Todavía tenia dinero y ahora resulta que está expirada, quiero ver un un desglose de los gastis hechos.

View full review
Cons:
  • Unable to direct me to someone that can help
  • Losing money
Reason of review:
Problems with payment
Betty a Xsq

Can't get activate

Can't get the gifted card activated

View full review
Reason of review:
Access/ activation issues

About

Related Companies

InComm, Vanilla Gift, MyVanilla, OneVanilla, Fastcard

Summary

Vanilla Visa gift card is a nationwide acceptance card with the stored sum paid in advance. One can get a Vanilla Visa gift card in with the amount of $25, $50 or $100 stored thereon. Customers can find this card in different stores like Rite Aid, CVS and local 7-Eleven. Vanilla Visa gift card can be used at retail locations, for online shopping, at restaurants and the like. The payment for activation of the card is levied depending on card cost from $ 4, 95 to $ 6, 95. The remainder on a card can be checked at any convenient time by phone or on a site free of charge. Vanilla Visa gift card can be used everywhere within the United States.

Vanilla Visa reviews and complaints

Vanilla Visa is ranked 66 out of 204 in Cards category

Area Served

USA

Payment Methods

MasterCardVISA

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