Irine Wih

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Verified Reviewer

I bought a $200.00 Vanilla Visa that never...

I bought a $200.00 Vanilla Visa that never worked. I was told when I called that the card never activated at checkout. Well who's fault is that? Damned sure not mine! But I'm suffering for it while you are making intrest on my money. I've been told twice where to go and what to do when there. But never have I found a way to upload or attach copies of what they needed. I'm feeling very SCREWED!!!
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1 comment
Anthony B Bkh

I am experiencing a very similar issue. Purchased a Visa Vanilla Card.

When I opened it the card was missing 8 numbers on the front of it. I could not believe my eyes. I knew right then I'm in for a horrible experience. I've done everything they requested and it's going on over 60 days without even contacting me.

When I call I can tell I'm getting blown off. Seriously pissed..

Resolved
Michael B Upt

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Verified Reviewer
| map-marker Scottsdale, Arizona

Resolved: Zilch action was able to find

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Updated by user May 02, 2023

Company resolved the issue.

Updated by user May 02, 2023

Was sent replacement card in about a month. So seems like it always takes way longer to get back what you had stolen in seconds;

Original review Apr 02, 2023
Honestly after composing a review of Vanilla gift, and then seeing the endless trail of unfortunate people-like myself, who have this experience- and to then get this no action by any means you attempt, amazing how so much currently is able to be hacked, fraudulent claims, easy to gain access, minimal, if any way to contact any American customer service, unless you can devote possible hours to it's full and final resolve to actually get fully what you had taken, or scammed by, cheated, ripped off- turning you into a pissed off consumer-- hey that's not a bad things- RIGHHT! AND really I hate spending all this time devoted to these corporate giants who know that their losses are easily possibly covered by this current- "Print Happy Currency Admin." I know like P.T.BARNUM,.

(I think) said" There's a. Sucker Born Every Minute" may be True some times, yet those who have mastered a lifestyle devoted to and constantly evolving with success, with trial and error subjects, who have a mindset that seeks and maintains a credible and lack of ill-intent on his fellow man, then the match could be not of even caliber;
That said- just be much more vigilant my friends, with the ability to navigate with the real notion of not being another victim to these unworthy varmints who lurk in every type venture any consumer may utilize for the ease or necessity that it may be sought, or attracted to be any of us!
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User's recommendation: Buyer-BEWARE!

Holly P Nyh

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Verified Reviewer

Can I receive refunds?

Walmart made a mistake and is trying to send me a full refund on my Vanilla prepaid card, it’s been 5 business days now!!!! Everyone real quick to take the payment out of the account, yet take their good ol’ time putting it back in!!!! Can someone plz tell me if this money can be put back onto this card or do I need to figure out a different way to get this money back. I also think it’s pretty *** that there is no one to speak with EVER!!!!! Just goes in circle after circle, i will NEVER purchase one of these again!!! I won’t even recommend anyone to buy this, anyone who reads this RUN!! Run the other way!!! If you come into a problem you will never get anyone to speak with
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Louis T Llf

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Verified Reviewer

Card declined on first purchase no balance on card adter 500 dollars loaded on new card at Walgreens

Purchased card at Walgreens in Lake City Florida placed 500 dollars on card got to the store to use card it was declined. I check the balance and it said there's an issue with my card and no balance is on my vanilla visa that I just purchased. . I was told and given a ID case number by vanilla visa and was instructed to send pictures of receipts and card and my ID to investigate. Please can you tell me the correct email address to do so .. thank youfor.your time. Sincerely Louis Troiano
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1 comment
Guest

I am having same issue! Card bought on the 28th and can’t get anyone at costumer service to pick up

Eddie J Sba

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Verified Reviewer

Unlock my card

I bought a valina gift card yesterday and the card is locked please I want you to help me to unlock the card now . The card number is **********080402
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Anonymous
map-marker North Wilkesboro, North Carolina

I have a Vanilla prepaid Visa. It has cost me and I have been rerouted twice and still haven't gotten my money.

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I don't care to tell this story again. Just don't say you weren't warned. Do no business with My Vanilla Card Visa prepaid. They are suppose to be FDIC BACKED BY BANCORP BANK AND DISTRIBUTED AND SERVICED BY INCOMM FINANCIAL SERVICES INC . THE CARD ISNT SAFE AND I FIGURE NON OF WHAT THEY HAVE IS. IM GOING TO CONTINUE UNTIL I FIND SOMEONE SOMEWHERE THAT WILL STRAIGHTEN THIS OUT. REMEMBER DO NOT USE MY VANILLA CARD VISA PREPAID CARD. YOU WILL NOT BE ABLE TO PURCHASE AND THEY WILL IGNORE YOU AND SEND YOU TO INCOMM FINANCIAL SERVICES IN FORTSON, GEORGIA 31808... IT IS FICTITIOUS. IF ANYONE FROM THE REAL INCOMM READS THIS..KNOW THEY ARE SCAMMING AND RUINING YOUR REPUTATION.
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Preferred solution: Full refund

User's recommendation: Do not use purchase ... EVER

Iyunoluwa O

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Verified Reviewer
| map-marker Riverside, California

Order status

I purchased 4 vanilla gift cards on line last week, but I haven't gotten it in the mail yet. I've been calling customer service but they're not picking at all
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Johnathon S Rtc

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Verified Reviewer

Gift cards

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I had my card stolen from me I never was able to use the cards I still have the receipts I have the receipts and I was wanting to be reimbursed For my stolen cards. Last 4 numbers on cards are 8043 $400 3691$290
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Loss:
$690

Preferred solution: Full refund

Lupita A Pog

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Verified Reviewer

Haven’t heard from them

I have an open case for some unauthorized transactions. Want to know wats going on why is it taking so long
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Loss:
$270

Preferred solution: Full refund

William J Crg
map-marker Succasunna, New Jersey

Never again!

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6/2019. We purchased a $100.00 gift card for my Dad for Father's Day.

He used it twice when it got hacked. The person took out $80.00 dollars leaving just a few dollars on the card. So I called up and they agreed to replace the card. Well, now weeks have gone by and he has still not received his replacement card.

I call every few days an am getting the run-around. Give it a few more days and if he doesn't receive it call us back I'm being told.

Never ever again will I do this. He should of had a new card in days not weeks if he ever even gets it.

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Loss:
$100
Cons:
  • Being stolen
Reason of review:
Slow card replacement

Preferred solution: Replace the card ASAP

1 comment
Sherron S Vyv

Same thing happened to us a very sorry company DO NOT WASTE YOUR MONEY ON ONE OF THEIR CARDS fraud AND SCAMMERS. Sure wish I had read reviews first.

Delmon Yik
map-marker La Vernia, Texas

Scammed on visa vanilla

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Today I tried to activate a vanilla visa in the amount of $275 which was all taken From me these people are scam artists And kept me on the phone until they used every penny of my $275I reported it to the police and I will be contacting the Better Business Bureau and the federal complaint commission as well
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1 comment
Sherron S Vyv

AMEN same thing happened to us we need to get the word out to everyone and put this company out of business scammers. scammers don't believe you when you mail them receipt where and when you bought it.

Artia K

Ripped off

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I bought a sweatshirt from amazon and my card was charged but I never received the shirt. After waiting 3 weeks for it to arrive, I called amazon and they could only refund to the vanilla gift card. BUT, since I used the balance of the card, I no longer had the card. In addition, amazon called vanilla giftcards and the balance cannot be put back on the giftcard. SO, I was ripped off!!!
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Loss:
$90
Pros:
  • Visas are easy to spend
Cons:
  • No support
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

3 comments
Sherron S Vyv

Same thing happened to us we have got to get the word out and put this company out of business, scammers big time … DO NOT BUY VANILLA VISA CARD never ever cheats cheats cheats

Sherron S Vyv

Same thing happened to us we have got to get the word out and put this company out of business, scammers big time … DO NOT BUY VANILLA VISA CARD

Guest

same *** happened to me - twice already. 150.00 stolen, than 285.00 stolen to the exact amount after checking balance online, im sure it must be employes. will never again get scammed by this company, as I will never purchase another from them

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Alexander Aqa
map-marker North Hollywood, California

My card is not working.

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I try to buy thing and my card gets declined. And I called the number on the back and it said my card wasn't valid.
View full review
Loss:
$45
Reason of review:
Bad quality

Preferred solution: Full refund

Gonzalo A Vhl

1899****

Vanilla Visa - 1899****
Compre una tarjeta de $100 Intenté comprar algo en internet y resulta que no tenia nada de fondos
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Reason of review:
Not as described/ advertised
KAREN G Vww
map-marker Newport, Kentucky

I WANT MY MONEY

ITS BEEN OVER 3 MONTHS THEY STILL ARE SO CONFUSED TO WHERE MY CARD WITH MY MONEY O IT IS IM SO UPSET!!!!!!! I CALL EVERY DAY STILL THEY LIE ABOUT MY MONEY IM TAKING FUTHER STEPS TO RESOLVE THIS NOW $300 IS ALOT OF MONEY TO MESS UP Angry Angry Angry Angry Angry Angry Angry Angry Angry
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Loss:
$300
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

1 comment
Sherron S Vyv

AMEN I know how you feel someone stole the money off of ours card also, a very sorry company don't ever buy one of their cards fraud and scammers

Anonymous
map-marker Winter Haven, Florida

Online purchases

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Tiger Commissary services. I have used card with no issues on web deposit but to order commisary I'm not being let to purchase. Same card on both but only one will go thru.
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