Not resolved
Additional Fees
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Value for money
1 comment

Update by user Jun 21, 2016

Card was a gift from my daughter.

Original review posted by user Jun 20, 2016

Fraudulent transactions on 1/31/16 and 2/1/16 (2) left a balance of $0.03 on my $25 Vanilla gift card. The loss was reported by telephone (800-571-1376) to Eddie on 3/8/16 at 11:50 AM.

Documents were faxed to 866-295-0646 to satisfy all requirements for reimbursement on 3/9/16.

On 6'14'16 at 2:29pm, Monica (800-571-1376) confirmed receipt and accuracy of all documents, and satisfaction of all requirements. An internal error, failure to properly log in the complaint, stopped the resolution process. Monica took the following steps and asked me to call back within 24-72 hours to confirm resolution:

1) Corrected the login error

2) Submitted the claim to the "Chargeback Department)

3) Submitted an email request for expedited resolution of this matter.

On 6/20/16 at 11:09 AM, Jessica confirmed all aspects of previous communication with Monica and said a backlog has resulted in additional delays. I asked to speak with her supervisor.

103 days later, despite repeated calls to customer service, Mrs. Alzadia, a customer service supervisor at Incomm, Inc. has stalled me again, instructing me to call back in 14 days.

This reviewer shared experience about "apparent theft of money" and wants this business to read this review and look into the issue (if any) as the author lost $30. The author is overall dissatisfied with Vanilla Visa. The most disappointing about vanilla visa gift card from Vanilla Visa was theft of money and stolen money Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Vanilla Visa.

Check out the best and the worst companies in Cards category for more informed decision or compare Vanilla Visa to other companies on our site.

Had an Experience with Vanilla Visa?

Write a review


Terms of Service
Post Comment
Brooklyn, New York, United States #1280973

A case for the State Attorney General I think.

I had been given a $100.00 gift card for my Birthday in June

2016.Three months later when I attempted to use it the response was zero balance.

Investigation shows a transaction

in Ohio. Called Vanilla - Visa they faxed forms I filled them out

and faxed them back. They said never got them and too late now.

This card has never left my possession.

They paid a bogus bill.My son has been the victim of this fraud/larceny (not sure which) but both are crimes and should be prosecuted.

You May Also Like

Capital One - Bad Manager - Wade Horton Capital One "I worked as a front desk security officer for (Capital One) Sharebuilder for over two years. I am always on time and ready to work. I come to work with..." Read more You Can Not Trust American Express Anymore! American Express "I been a recent victim of credit card fraud for the following charges on the following dates: GOLD CARD FRAUD 23005: APRIL 29TH, 2016: $20,000.00 CASE NUMBER: QA62458 APRIL 24TH,..." Read more My nightmare with Direct express card costumer care and disputes transportation Direct Express "My card was drained wile I was going tru surgery. On may second I was hospitalized and had to go tru surgery and had complications, during that time my wallet..." Read more Netspend - Gave away my money Netspend "I reported my card lost on June 19th and ordered a new card as reflected in the first image. Then, June 24th the next image shows I had NO active..." Read more Yamaha Motor - Corrupt Yamaha four stroke F115 outboard engine 2013 Yamaha Motor "I purchased 2 Yamaha four stroke F115 outboard engines from Yamaha dealer in Abu Dhabi " Alyousuf " October 2013. Regular and timely service done with them with no reported..." Read more Richmond American Homes - Fixing issues after move in Richmond American Homes "First off the sales guy acted like a used car salesman for about 75% of the time we interacted with him either in person or on the phone. We should..." Read more Amirite - A wonderful example of double standards and bias by management. Amirite "This is not a personal attack. This is a cold and objective observation of behavior by a particular moderator. Darkest Serenity routinely violates the site tou (rules, for the rest..." Read more Vacation Travel Club - Freedom Getaways Vacation Travel Club "We just went to a 90 minute presentation last evening. It all sounded great, amazing, unbelievable. We did not sign up, although we were very enticed. It is $6895 for..." Read more