Vanilla Visa - >>> S T O L E N____M O N E Y !

Update added by user Jun 21

Card was a gift from my daughter.

Original review posted by user Jun 20

Fraudulent transactions on 1/31/16 and 2/1/16 (2) left a balance of $0.03 on my $25 Vanilla gift card. The loss was reported by telephone (800-571-1376) to Eddie on 3/8/16 at 11:50 AM.

Documents were faxed to 866-295-0646 to satisfy all requirements for reimbursement on 3/9/16.

On 6'14'16 at 2:29pm, Monica (800-571-1376) confirmed receipt and accuracy of all documents, and satisfaction of all requirements. An internal error, failure to properly log in the complaint, stopped the resolution process. Monica took the following steps and asked me to call back within 24-72 hours to confirm resolution:

1) Corrected the login error

2) Submitted the claim to the "Chargeback Department)

3) Submitted an email request for expedited resolution of this matter.

On 6/20/16 at 11:09 AM, Jessica confirmed all aspects of previous communication with Monica and said a backlog has resulted in additional delays. I asked to speak with her supervisor.

103 days later, despite repeated calls to customer service, Mrs. Alzadia, a customer service supervisor at Incomm, Inc. has stalled me again, instructing me to call back in 14 days.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Diversity of Products or Services
Value for money
Customer service
Additional Fees
Interest Rate
Product or Service Quality

  • What I liked
      No items
  • What I disliked
    • Theft of money
    • Stolen money

Reason of review:
Apparent theft of money
Monetary loss:
Review category
review #868704 by

Author wants to be contacted by the company. Learn more

Had an experience with Vanilla Visa? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Vanilla Visa. However, many companies do monitor reviews on our site.

You were reading a complaint about Vanilla Visa.
Filing a new complaint about