Update by user Jun 21, 2016
Card was a gift from my daughter.
Original review posted by user Jun 20, 2016
Fraudulent transactions on 1/31/16 and 2/1/16 (2) left a balance of $0.03 on my $25 Vanilla gift card. The loss was reported by telephone (800-571-1376) to Eddie on 3/8/16 at 11:50 AM.
Documents were faxed to 866-295-0646 to satisfy all requirements for reimbursement on 3/9/16.
On 6'14'16 at 2:29pm, Monica (800-571-1376) confirmed receipt and accuracy of all documents, and satisfaction of all requirements. An internal error, failure to properly log in the complaint, stopped the resolution process. Monica took the following steps and asked me to call back within 24-72 hours to confirm resolution:
1) Corrected the login error
2) Submitted the claim to the "Chargeback Department)
3) Submitted an email request for expedited resolution of this matter.
On 6/20/16 at 11:09 AM, Jessica confirmed all aspects of previous communication with Monica and said a backlog has resulted in additional delays. I asked to speak with her supervisor.
103 days later, despite repeated calls to customer service, Mrs. Alzadia, a customer service supervisor at Incomm, Inc. has stalled me again, instructing me to call back in 14 days.
Product or Service Mentioned: Vanilla Visa Gift Card.
Reason of review: Apparent theft of money.
Monetary Loss: $30.
I didn't like: Theft of money, Stolen money.