VANILLA STEALS YOUR MONEY!!
They steal money from your card and place bets at Betamerica.. i purchased a gift card and was able to use half of it.
Only to have it decline bc Vanilla stole the rest of the money.. I called Betamerica and was told they get alot of calls about fraud charges from Vanilla visa.. i called vanilla twice to get the required forms to file a claim bc after giving them all the info over the phone, i was told that doesnt open a claim. Which is total nonsense to being with, why can't a complaint be done via the phone or internet?
They say theyll email the forms to you which ive been waiting a week for the Email, still no email. This is a stall tactic.
So they can make sure you cant file the complaint in the required 2 months..
Product or Service Mentioned: Vanilla Visa Gift Card.
Reason of review: Problems with payment.