Vanilla Visa - Unable to use my gift card
I received a Visa Debit Gift Card for Christmas and have tried to use it two times. Each time it was declined. When I called the phone number indicated on my card, 1-80*-571-****, I was unable to talk to a person, but the recording let me know that my card was expired. This doesn't make any sense since the expiration date on my card is 06/23. I tried calling this customer service number again several times but was never able to reach a live person. I looked on the website to see if I could find an explanation for my problem but was directed to the customer service number that I have already tried. Needless to say, I am not going to waste any more of my time with that process. I need this problem to be fixed as soon as possible.
The card # is 4847 18** **72 0030. The 3 digit # on the back is 021.
I would like to be contacted when this issue is resolved. I can be reached at
(207) 458-**** or at LindaBaldwin1958@***.com.
Thank you,
Linda Baldwin
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Vanilla Visa Cons: Card denied.
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Please avoid publishing any personal information and promotional content
I'm sorry, I forgot to date my comment. I'm submitting this on February 28, 2018.