I received a Visa Debit Gift Card for Christmas and have tried to use it two times. Each time it was declined. When I called the phone number indicated on my card, 1-800-571-1376, I was unable to talk to a person, but the recording let me know that my card was expired. This doesn't make any sense since the expiration date on my card is 06/23. I tried calling this customer service number again several times but was never able to reach a live person. I looked on the website to see if I could find an explanation for my problem but was directed to the customer service number that I have already tried. Needless to say, I am not going to waste any more of my time with that process. I need this problem to be fixed as soon as possible.
The card # is 4847 1836 7972 0030. The 3 digit # on the back is 021.
I would like to be contacted when this issue is resolved. I can be reached at
(207) 458-5934 or at LindaBaldwin1958@yahoo.com.
Product or Service Mentioned: Vanilla Visa Gift Card.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Card denied.