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I bought 2 X 75$ vanilla gift cards, the receip shows that I was charged for the activation of both. I gave them 3 days later and they BOTH NEVER WORKED.

Even when I enter the number on Visa's website it says it's invalid. I had to contact their customer service, they were little short of rude and idiotic, asking me if I was sure the card were really paid for in the first place...

I had to fax them the 2 cards and then wait to have replacements more than a week later, only to find out that they both have the same issue AGAIN, so I would have to start again... That's unacceptable !

Meanwhile I've been buying prepaid mastercards with no issue for years...

This was the last time I ever bought anything from Visa !

Product or Service Mentioned: Vanilla Visa Card Activation.

Monetary Loss: $150.

Company wrote 0 private or public responses to the review from May 24, 2014.
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Hi Jimmy,

Were you able to use those funds? If not, we'd be happy to help. You can contact us via Facebook at, Twitter @VanillaCard, @VanillaCares, Google+ at VanillaGift and on Instagram @VanillaGiftCard, or email at


Team Vanilla

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