On December 26, 2014 my husband purchased 2 VGC at Walgreens for $50 each. They were given as gifts to our sons.
When our sons tried to use the cards they were declined. I called on January 11 to question why. I was told that on December 23 someone called and reported them "missing". I assured them that we had purchased them legitimately.
The customer service person told me to send proof of purchase, copy of ID and pictures of the front and back of the cards. She gave me an email address to send them to. After 10 weeks and many, many calls back, there still has been no resolution. I have talked to numerous CS reps as well as supervisors.
Each time I am told just a few more days. Most recently I was informed that the original CS rep gave me the wrong email address. I was given a new one. I immediately sent an email with all of the proof needed to show ownership.
When I called a few days later, I was told it would take 10-14 days to read the email and up to 60 days to resolve. I asked to speak to a supervisor and she said she would check on it. She put me on hold and never returned. On more than one occasion I told the reps that I believed they had no intentions of resolving the issue.
That if they made it hard enough on me, I would give up.
Well, I have. But I will not give up on making sure everyone knows that Vanilla Visa is a racket and they are just out to get your money!
Product or Service Mentioned: Vanilla Visa Gift Card.
Reason of review: Poor customer service.
Monetary Loss: $100.
Preferred solution: Full refund.
I didn't like: Not being able to use a gift card.