Not resolved

I received a $25 debit card from Vanilla Visa as a frequent customer reward from a convenience store that I frequent.The card has an expiration date of May, 2019.

Also, it is printed in capital letters on the front of the card underneath the 16 digit account number, "FUNDS DO NOT EXPIRE". But when I tried to use it yesterday it was declined as it had a zero balance. I called Vanilla Visa and a representative told me that they deducted $2.50/month until the card is down to a zero balance if it is not used for a period of time- which they did not advise in the gift cover letter.

So, they kept the $25 for which they charged the store- the same $25 that I never received.Consumer ripoffs abound, but this is one to be aware of if you may ever receive a debit card from these rascals at Vanilla Visa.

Review about: Vanilla Visa Prepaid Reward Card.

I didn't like: Dishonest company.

Review #1063314 is a subjective opinion of a user.

Customer service
Product or Service Quality
Value for money
PRODUCT OR SERVICE Vanilla Visa Reward Card
Reason of Review / Monetary Loss Problems with payment / $25
Preferred solution Full refund

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