Yesterday I purchased a Vanilla Visa to send to my brother. I took it out of the bulky packing to pop it into the card and just happened to decide to call to confirm the balance. "Invalid Card." So I assumed it would take time to activate. I logged into the website and was given the same error message.
I called the company, who told me that the card was improperly activated. I returned to Walgreen's where the card was purchased, and was told that because I was given a confirmation receipt, that the card was indeed activated and that from there standpoint, there was no next actionable step.
BACK on the phone with Vanilla Visa. By now, I have grown concerned that the card inside the package may not have matched the information on the cardboard packaging. I tried bringing this to the attention of the customer service representative that I was speaking with who told me that they could do NOTHING with anything except for the card number, and that number was invalid.
By now, I am afraid that the activation number per my receipt is linked to another account. I am also afraid that because of their inaction, that the money will be spent by the time they are willing to investigate this. Furious, I called back, AGAIN. I was receiving the same runaround when I asked the rep for her ID. Her name was 'Tracy' and she begrudgingly gave me her id- 5148. I said "I paid you 100 dollars and a service fee to provide me with a preloaded card. This has not happened. What is my next step?" She mumbled a bit, and started on about going back to the retailer, and finally I said "They are unable to help me further. This is a Vanilla Visa problem. WHAT IS MY NEXT STEP!?" She finally initiated a ticket number and I am to fax in my receipt for an investigation which 'may' result in my receiving a refund.
I understand that people in this world will try anything for a free buck. HOWEVER, if Vanilla Visa is willing to take 100 dollars and a service fee from me, they need to have a course of action when that 100 dollars does not make it to it's destination. The people at Walgreen's were extremely helpful and actually regretted not having further action available. Vanilla Visa has been nothing but rude, aggressive and only marginally competent. Believe me, I am NOT going to stop here. I will follow this through as far as it takes on principle, this is simply not okay. Meanwhile, I will spread the word as quickly as possible!!!
Product or Service Mentioned: Vanilla Visa Card Activation.